Our strict sanitation standards are kept in place because your health is important to us.
Our tools are individually packaged, sealed, and sterilized in a medical grade, FDA approved autoclave.
Our spa is equipped with a ventilation system in place to help maintain the quality of air flow.
All single-use supplies such as nail filers, buffers, pumice bars, wooden sticks, cotton balls, and sponges are disposed after use.
All pedicure services will include disposable, single-use plastic chair liners.
Lotions and scrubs are placed in single-use containers to prevent cross-contamination.
We follow EPA recommended cleaning and disinfection procedures for our pipeless foot spa basins for proper infection control.
The following Spa Policies are intended to enhance everyone’s experience with us. Carefully read our strict cancellation policy and helpful tips below. Please contact us with any questions and we thank you for reading and respecting our policies.
To cancel or reschedule your appointment, you must call or email us at firstname.lastname@example.org 6 hours before your scheduled appointment to avoid being charged 50% of your service.
We understand unexpected things may come up and being late is hard to avoid. However, please be mindful of our technician's time. We allow a 15 minute grace period for scheduled appointments. If you're running late we will try to accommodate or will kindly ask for you to reschedule.
CANCELLATIONS/NO SHOWS/ DOWNGRADE SERVICES
At Meraki Spa we have a strict 6 hour cancellation and downgrade service policy in order to accommodate high demand of appointments. This policy applies across the board whether booked in person, on the phone, via email or online booking. For any reason there is a missed appointment, more than 15 minutes late, downgrade in service, you will still be responsible for the full-service fee of your originally scheduled appointment. Same-day bookings with less than 12 hours notice will not be downgraded and the full value at time of booking is payable. No refunds will be given to cancelled or rescheduled bookings.
We accept payments in the form of Cash, Credit, Apple Pay, or a valid Gift Certificate. We accept Visa, Master Card, Discover and American Express Personal Checks are not accepted.
We require a credit card to secure all appointments over the phone and through our online booking system. No exceptions. Meraki Spa gift certificates can not be used to secure appointments. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you. Notification given at least 6 hours prior will receive no charges. Notification with less that 6 hours we will charge you 50% of your service. No show we will charge you 50% of your appointment.
CREDIT CARD DEPOSITS
Gratuity is not included in services. We only accept gratuity in the form of cash or check. We appreciate your cooperation and generosity. Gift certificates can not be used for gratuity.
All services sales and gift card sales are final. Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase. In some situations, a restocking fee will be charged. Refunds are issued as store credit only.
In order to have the best experience, we invite clients to arrive 10 minutes early to ensure there is plenty of time to check in, use the bathroom and choose from our vast range of nail polish and powder dip colors. As a courtesy to all our clients, a prompt appointment schedule is adhered to, late appointments may not be honored and you will still be responsible for half the service fee of your originally scheduled appointment.
For groups of 5 or more, we require a 50% deposit at the time of booking. If there are cancellations and downgrade service less than 6 hours in advance, or a no-show, you will still be responsible for the full-service fee of your originally scheduled appointments. We will require 6 hours notice in order to change or cancel the booking and deposits are calculated according to each service.
We kindly ask that you cancel your appointment 12 hours in advance so that we are able to fill your spot with someone on the waitlist. Same-day cancellations, no-shows and groups will be charged the full-service fee of your originally scheduled appointment. We do not rebook no-shows.
In the event your nails chip within three days after your service (six days for gel polish), please email us with a photo to email@example.com and we will offer you a complimentary touch-up on the affected nails only. Outside this period there will be a charge of our normal fee, please refer to our price list.
NAIL CARE AFTER SERVICES
In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with visible symptoms of an illness, you will be asked to reschedule your appointment and charged 50% of your original service to reschedule. This is for your well being as well as the health of our employees and other clients. Receiving a service when you are sick is not advised. While in the early and acute stages of a cold, the flu or other illness, a manicure or pedicure service can accelerate the onset of the infection and intensify its severity (via additional circulation of blood & lymph). Please wait until you have been well for at least a week before getting your service. If you do need to cancel your appointment, please call us 6 Hours before your scheduled appointment so you are not charged half the service amount and we will be happy to reschedule your appointment for a time when you are feeling better.
When making any appointments or before your service, please let us know if you are pregnant, have any health conditions, ingrown toenails, special needs (e.g. allergies or injuries). This will help customize your service to ensure the highest satisfaction and benefits.
We suggest that you leave your valuables (i.e. jewelry) at home. Base Coat cannot be responsible for damaged personal valuables during services and will not be liable for lost or stolen personal items or valuables. Also please check to make sure that no belongings are left behind.
To honor our quiet spa-like atmosphere, as well as the relaxation of other guests, we ask to please use quiet voices in the salon. Please refrain from the use of cell phones, and turn the ringer to silent or vibrate prior to entering the salon. We want you to sit back, relax and enjoy your experience to the fullest while allowing others to do the same.
We have the right to refuse service to anyone at anytime. This includes but limited to the usage of drugs, alcohol, sexual comments/remarks or any behavior that we feel is inappropriate. As licensed professionals, we follow strict code of ethics. It is very important that a safe environment is maintained for ourselves and each of of our clients.
REFUSAL OF SERVICE
By State Law we must refuse service to anyone who seems to have any kind of communicable foot, hand or skin disease. A licensee shall not perform services on a client if the licensee has reason to believe the client has an unhealthy condition; a communicable disease; contagious condition; skin or nail tissue that is inflamed, infected, broken, raised or swollen; or an open wound, ingrown toenail or sore in the area affected unless the client provides written authorization from a licensed physician.
HEALTH & SAFETY
We LOVE animals but unfortunately no animals are allowed in any of our locations out of respect for clients and staff with allergies. Service dogs with official “Service Animal” vests are the only exception to this rule.